An international iGaming company is looking for a Retention Operator to work with existing players in the LATAM market.

Responsibilities:

• Outbound calls to inactive player base
• Communication with players via WhatsApp, Telegram, and email
• Presentation of bonuses, promotions, and special offers
• Handling objections and maintaining long-term player engagement
• Recording all activities in CRM
• Achieving KPI targets (calls, reactivations, deposits)
• Collaboration with internal teams and management

Requirements:

• Native-level Spanish or Portuguese (mandatory)
• English — conversational level (B1–B2) for communication with the manager and internal teams
• 1+ year of experience in retention, customer success, sales, or account management
• Experience in iGaming and/or the LATAM market will be an advantage
• Strong communication, negotiation, and objection-handling skills
• Experience working with CRM systems

We offer:

• Office-based position in Limassol
• Fixed salary + performance-based bonuses
• Training and professional development opportunities
• Night shift schedule (rotating shifts) focused on the LATAM market
• International team and career growth opportunities
• Comfortable office environment in Cyprus

If you are results-driven, enjoy communicating with clients, and want to grow within the iGaming industry, we would love to hear from you.