We are looking for a Retention Operator to manage and re-engage existing players through calls, messengers, and email. Your main goal is to increase player activity, retention, and trust across all communication channels.

Responsibilities

• Make outbound calls to inactive and at-risk players
• Communicate via WhatsApp, Telegram, and email (campaigns, personal messages, follow-ups)
• Present bonuses, promotions, and personalized offers
• Handle objections and resolve player concerns
• Log all interactions in CRM
• Meet daily KPIs (calls, messages, reactivations, deposits)
• Collaborate with VIP, marketing, and support teams
• Provide feedback on database quality and offer performance

Requirements

• Fluent Spanish and Portuguese (spoken and written) — required
• English or Russian — conversational level
• 1+ year experience in retention, telesales, or customer success
• Experience in LATAM markets — strong advantage
• iGaming / betting experience — a plus
• CRM experience (Salesforce, HubSpot, or similar)
• Strong communication and objection-handling skills
• Ability to multitask and work with KPIs

What We Offer

• Fully remote work
• Competitive base salary + performance bonuses
• Product training and sales coaching
• Career growth opportunities (Senior → Team Lead)
• Supportive international team
• Equipment provided if needed

Schedule

Full-time, 5/2 (Tuesday–Saturday), aligned with LATAM time zones (UTC-3 to UTC-5), approx. 11:00–20:00 (Argentina time)