Deputy Manager Operations

VFS Global is the world’s largest and most experienced Outsourcing & Technology Service Specialists for Diplomatic Missions and Governments Worldwide.

The purpose of the role is to facilitate the VISA application process and handle front office & back-office operations conducted at the respective Visa Application Centers.

VFS Global aims its employees to feel able to be themselves at work and to have an equal opportunity to progress their career, without any prejudices. We want to instill a culture where we respect and embrace everyone’s beliefs and backgrounds and we work for our employees to feel high valued so they can express their full potential and abilities. Diversity & Inclusion is VFS DNA.

We encourage all the candidates with or without customer service experience to apply for the role. Should one be selected, training is provided.

This role is a full-time role – 40 hours a week, 8 hours a day, 5 days from Monday to Friday. Initial 6 months contract with possibility of extension and transition to permanent. Salary 30,000 EUR  gross per year

The areas of responsibility will include:

• Daily Operations: Oversee all daily activities, including document checks, cash handling, and data entry.
• Quality Control: Conduct regular audits and ensure accuracy in visa applications.
• Customer Satisfaction: Enhance customer experience and innovate to improve productivity.
• Compliance: Adhere to all service level agreements and standard operating procedures.
• Team Development: Train and mentor staff, ensuring professional growth and succession planning.
• Error Monitoring: Track and reduce errors to maintain high standards.
• Support & Escalations: Assist staff and handle customer issues effectively.
• Collaboration: Work with various support functions to resolve team queries.
• Value Added Services: Promote and achieve targets for additional services.
• Security & Productivity: Manage the security and productivity of the VAC.
• Ethics & Integrity: Maintain high ethical standards and comply with corporate policies.

Requirements:

• English language is a must
• Excellent written & verbal communication skills
• Good knowledge of Microsoft Office packages
• A good attention to accuracy and detail
• A proactive can-do attitude