Chef de Rang (Waiter / Waitress) – LPM

Job description
Purpose of Duty:
Responsible for managing guest orders by providing advice and recommendations on LPM signature dishes and ensuring tables are well-maintained throughout. Clearly communicate the LPM concept (sharing, tomato and lemon, olive oil) to each table.

LPM Spirit:
Treat all your colleagues and guests as you would treat your family and friends
Greet all your colleagues when you arrive before starting your duties
Always be punctual, wearing the correct uniform respecting the grooming standards
Be smiley, friendly, and respectful with all our guests and your colleagues
Always ensure to provide the full LPM experience to all our guests
Seize every opportunity to develop your own skills/knowledge and share it with others
Create a positive and open-minded environment for all
Support and help your colleagues, always work as a team
Stay honest, authentic and always seek to go the extra mile
Embrace and respect cultural differences
Seize every opportunity to explain the LPM concept and signatures dishes/drinks to new guests

KEY COMPETENCIES:

Product knowledge:
To have an extensive knowledge of LPM products (both on food and beverages) allowing to attend every guest’s needs and questions

Guest Satisfaction:
To provide the best experience to all, according to LPM standards, while interacting with them and showing your personality.
To handle all guest complaints in a positive and friendly manner and to report to your supervisor if escalated

Operation Standards:
To perform as per LPM steps and standards of service at all times, ensuring the explain LPM concept to all guests. To propose signature dishes and maintain your tables clean.

Team Cohesion & Spirit:
To work and collaborate with your team members and other departments towards a shared goal. To encourage and trustful communication, respecting and supporting each other.

Job Role Specifications:

Qualifications:
High school diploma or equivalent

Experience:
Previous experience in hospitality / F&B industry (min. 1 year)
Previous experience in a similar position (min. 1 year)

Technical Skills:
English – excellent oral and written
Guest relation skills
Attention to detail, speed and accuracy
Working attitude
Organizational and time management
Stress management
Familiarity with POS and cash handling
Familiarity with SOPs

Personal / Interpersonal Skills:
Communication
Team player

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