Visa and Immigration Officer

Job description

VFS Global is the world’s largest and most experienced Outsourcing & Technology Service Specialists for Diplomatic Missions and Governments Worldwide. Join us as Visa and Immigration Officer today!

VFS Global aims its employees to feel able to be themselves at work and to have an equal opportunity to progress their career, without any prejudices. We want to instill a culture where we respect and embrace everyone’s beliefs and backgrounds and we work for our employees to feel high valued so they can express their full potential and abilities. Diversity & Inclusion is VFS DNA.

The purpose of the role is to facilitate the VISA application process and handle front office & back office operations conducted at the VFS Global.

This role is a full time role 40 hours a week, 5 days a week – Monday to Friday. Initial 6 months contract with possibility of extension.

Areas of Responsibility & brief description of the role:

• Processing VISA applications and data entry
• Collection and scrutiny of documents and passports at the Application Centre
• Handover of Passports to the specific client governments.
• Handover of passports to Courier/Applicants
• Handling of postal applications
• Handling customer queries in person, by email and on the telephone
• Fee collection and cash handling
• Preparing reports for day-to-day transactions

Personal Requirements:

• Excellent written & verbal communication skills
• English written and verbal
• Good knowledge of Microsoft Office packages
• A good attention to accuracy and detail
• A proactive can-do attitude
• Flexibility