Online Reputation Manager

Duties and Responsibilities:

• Monitor online reviews, comments, and social media mentions about the company.
• Engage with customers and respond to both positive and negative feedback in a professional and timely manner.
• Work with the marketing team to create strategies for improving and maintaining the company’s positive image online.
• Manage review platforms such as Google Reviews, Trustpilot, and other relevant channels.
• Track key reputation metrics and report on performance.
• Address negative reviews and work with the customer support team to resolve issues.
• Conduct competitive analysis to understand the industry’s online presence.
• Implement SEO strategies to improve the visibility of positive content about the company.

Skills and Qualifications:

• Proven experience in online reputation management or digital marketing.
• Strong understanding of review platforms, social media, and SEO.
• Excellent communication skills with the ability to handle sensitive situations professionally.
• Analytical mindset and the ability to interpret online sentiment data.
• Experience in the financial services industry is a plus.

To apply for this vacancy:

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